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Pawel Popis, the CEO and a member of the management team of Shift sp. zoo gave us an evaluation of Dashdoc TMS. Shift sp. zoo was established in 2019 and operates in the transportation sector. They manage a fleet that consists of 7 trucks, 15 trailers, and they employ 6 drivers. Although they don't keep track of the exact number of transports per day or year, their operations are continuous and robust.
Can you tell me what were your objectives before adopting Dashdoc?
Pawel Popis : Before adopting Dashdoc, we had several key objectives:
Hiring more personnel to support our growing operations.
Stabilizing and increasing profitability.
Dematerializing our processes.
Finding an administrative management tool compatible with waste processing.
Expanding our business and opening new sites.
Would you say these objectives have been achieved since you started using Dashdoc?
PP : Unfortunately, due to the challenging economic situation in Europe, we haven't been able to grow as we initially planned. However, we did find Dashdoc during this hard time. This tool has been very helpful in our operations.
Can you give us your opinion on how processes or missions functioned before and after the arrival of Dashdoc in Shift Sp. Zoo ?
PP : Before Dashdoc, our daily operations management was very “manual” !
Transport creation was managed through Excel and WhatsApp.
Scheduling was done using a calendar.
Invoicing was handled with another software called Saldo.
We didn't have an electronic consignment note system.
Internal communication with drivers and office teams relied on phone calls and WhatsApp
External communication with service providers and charterers was also managed via phone and WhatsApp.
Customer follow-up was conducted over the phone and email.
Overall, working time and communications involved numerous phone calls and emails.
After adopting Dashdoc, all of this changed and is more automated.
Transport creation is now managed in Dashdoc with the Transporeon connection.
Scheduling is done using the planner in Dashdoc.
Invoicing processes are handled with Billit connection.
We do have an electronic consignment note system now thanks to Dashdoc.
Internal and external communications, as well as customer follow-up, are all managed through Dashdoc.
We have been through a whole different treatment of the information. All the information is now streamlined and centralized.
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What do you think is Dashdoc's strong point?
PP : In my opinion, Dashdoc's strong point is its connection with Transporeon and the live tracking tool.
How has your team adapted to this new tool?
PP : Yes, we are using it and have adapted to its functionalities.
Can you give a concrete example of a change? A situation, a figure, customer feedback?
PP : One significant change is the connection with Transporeon, which allows us to receive transport orders directly. We can then send these orders via Dashdoc to our drivers and, after unloading, provide the Proof of Delivery (POD) immediately. This is a huge advantage for us..
If you had to describe Dashdoc in one number, word, or sentence, what would it be?
PP : I did not think I needed it initially, but after working with it, you will see all the benefits of it.
You think Dashdoc can help you the way it helped Shift Sp.Zoo ? Come talk to us !